Shipping Policy

Last Update on August 2026

Please read the Shipping&Delivery Policy carefully to learn more and guarantee your rights. WOMO obeys the law and values your shopping experience. Please contact contact@womolighting.co.uk, if you need help. You can track your order here👈

We aim to provide excellent service for shipping and delivery. Usually, we will ship all applicable items for each order to your address from China by air freight, so please double-check that your shipping address is correct.

Order Processing Time

After placing your order, you will typically receive a confirmation email within 24 hours. Once your order is ready for shipment, you will receive an email with your tracking information.

Shipping Methods & Taxes

(1) Free Standard Shipping

  • Delivered within 15 business days from the date of order
  • Full tracking included
  • Shipping costs and import duties (VAT) are covered by us

(2) Express Shipping (Additional Fee Applies)

  • Delivered within 7 business days from the date of order
  • Fastest available FedEx/UPS/DHL service
  • Full tracking included
  • Shipping costs and import duties (VAT) are covered by us
  • Express shipping rates are calculated at checkout

In rare cases, delivery may be delayed a few days due to customs clearance, wars, severe weather, strikes, etc. If this occurs, we will notify you by email.

I need an item by a certain date!

We cannot guarantee arrivals by a certain date.

Incorrect Address or Address Change

If your order has not yet shipped, please contact us as soon as possible at contact@womolighting.co.uk. Once your order has shipped, we cannot guarantee that the delivery address can be changed, and additional shipping fees may apply.

Order Cancellation or Modification

  • Free cancellation before shipment.
  • Custom items are non-cancellable once production begins.
  • Shipped order cannot be cancelled. However, you may return the item after delivery according to our Return Policy. You will be responsible for return shipping costs, and a 10% restocking will be deducted from your refund.

Track my order

You will receive an email once your order has shipped. A tracking number will be provided and will become active within 24 hours. Guest customers can use this number or your order number (e.g., uk#3112) to Track Your Order. Registered customers can monitor their order status anytime by logging into their account. Please note that updates may be longer during events or holidays.

Your order hasn't been updated for days after receiving the tracking number. This usually means the shipment is waiting for a flight, and the process will take at most 5 days. If you still have concerns about the status of your parcel, please contact our customer support team by emailing us at contact@womolighting.co.uk.


EMAIL: contact@womolighting.co.uk

Company Name: KEVIN WALKER INFORMATION TECHNOLOGY CO.,LIMITED