Return & Refund

Last Update on August 2026


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Returns should be sent to one of our designated processing centers in the United Kingdom.

Return Conditions & Charges

1. Initiate a return

  • If your product arrives with a manufacturing defect or is damaged in transit, we may, at our discretion, provide either a full refund or a free replacement for the product or affected parts.
    Note: Damage to packaging only is not considered shipping damage, provided the product itself is intact, undamaged, and fully functional.

2. Returns for Personal Reasons

  • Returns due to wrong size, change of mind, or other personal reasons are accepted, but the buyer is responsible for all return shipping costs.
  • Returned items must be unused and in their original packaging.
  • Refunds will be processed after inspection, and a 10% restocking fee will be deducted from the refund amount.

3. Non-Returnable Items & Non-Refundable Cases

  • Custom-made products and light bulbs are not eligible for return.
  • No refund will be issued for damage or loss caused by the customer.

    General Return Process

    1. Initiate a return

    Please email us at contact@womolighting.co.uk with the following information:

    • Your receipt or proof of purchase such as your order code
    • The item(s) you wish to return
    • Reason for the return
    • Whether you prefer a refund or replacement
    • Clear photos and/or videos showing the inside and outside of the package to verify the product condition.

    A customer service specialist will review your request and provide the official return address within 24 hours.

    Note: Returns without prior authorization will not be accepted.

    2. Return Shipping

    • Ship the item using a trackable shipping service with signature confirmation.
    • Pack the item securely in its original packaging, including all original parts and materials.
    • Return shipping costs must be paid in advance by the customer.
    • We are not responsible for any loss or damage that occurs during the return shipment.
    • After shipping, please email a photo of your shipping receipt and the tracking number to contact@womolighting.co.uk.

    3. Recive and Inspect your Order

    • Once we receive and inspect the returned item (or upon order cancellation), your refund will be processed within 10 business days.
    • You will receive a confirmation email when the refund has been issued to your original payment method.
    • To check the status of your refund, please visit the your account > orders history page.

    Exchanges

    The exchange will be considered as return and re-purchase. Custom-made products are not eligible for exchange.

    Order Cancellation or Modification

    If you wish to cancel your order, please reach out to us promptly via live chat and email for a quick response.

    Note: Customized items are not eligible for cancellation.

    1. Order Not Yet Shipped:

    Free cancellation before shipment.

    2. Order in Transit:

    Cancellation will be treated as a return, and you will be responsible for return shipping. The original shipping cost and a 10% restocking fee will be deducted from your refund.