Frequently Asked Questions

General Information

Who is WOMO Lighting?

WOMO Lighting is a leading designer and retailer of high-quality lighting solutions, offering a wide selection of modern, contemporary, and timeless lighting pieces. We specialize in bringing unique designs to your home or business, providing products that combine functionality with artistic flair.  
Where is WOMO Lighting?

WOMO Lighting is an international company with a global presence, and our products are shipped from various warehouses around the world, ensuring fast and reliable delivery to our customers. Our headquarters is located in HongKong.  

Ordering and Payment

What forms of payment does the shop have?

Placing an order on Womolighting is simple and secure. Just follow these steps:
1. Browse through our collections and select the item(s) you want.
2. Add the product(s) to your cart and apply discount code.
3. Proceed to checkout, where you will enter your shipping details and choose your payment method. 
4. Confirm your order and wait for the tracking code.
Can I cancel or modify my order?

Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team at by email:contact@womolighting.co.uk as soon as possible. After 24 hours, your order may already be processed, and changes may not be possible.  
What payment methods do you accept?

We accept the following payment methods for your convenience:
1. Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
2. PayPal
3. Apple Pay
4. Google Pay  
How to use discount codes?

All available discount codes are listed on each product page. If a code is applicable, it will also appear automatically in your cart. Please remove any existing code shown below each item before applying a new one.
How to check order status?

Please visit your account to check if a tracking number has been assigned. If you see a long code in the tracking field, your order has been shipped. If no tracking number is available, your order is still being processed.

Shipping and Delivery

How can I track my order?

To check your order status, please visit https://womolighting.co.uk/apps/17TRACK or click 'Track Your Order' at the bottom of any page. Enter your email and order number (e.g., #4150) to view the latest updates.
How long does shipping take?

Free shipping takes approximately one month, while expedited shipping delivers in about 12 days. You can choose your preferred shipping method at checkout
Why hasn't my shipping information been updated?

Sometimes it takes some time to update the information. If your shipment is from our international warehouses, it is in transit or clearing customs, the information will not be updated until it reaches the next shipping station. Sometimes the shipping company may not update the package information in time. We will try to update that info for you or please feel free to contact us to ask for help.

Returns and Refunds

What is your return policy?

We want you to love Womolighting purchase! If you are not satisfied, you may return your item within 30 natural days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please note that shipping fees are non-refundable. To initiate a return, contact our customer service team at Our Email: contact@womolighting.co.uk. for instructions. Please refer to our Refund policy for details.  
What if I received a wrong/defective/stained item?

We want to sort out any issues with wrong/defective/stained items straightaway. As soon as you discover a wrong/defective/stained item, please contact our Customer Care Team with: 1) The order number 2) The item's name or SKU number or pictures 3) A description of the problems and some clear pictures We'll get back to you as soon as we can.
How can I return items?

We’re bummed if you're not 100% satisfied with the items you received， and we gladly accept returns within 30 days from the parcel signing date. Please submit your return request to our Email: contact@womolighting.co.uk, indicate the reasons. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number. Items received unused. Please Note: 1. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition. 2. Be sure the parcel undamaged and in the original package.  
How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and applied to your original payment method.

Customization and Bulk Orders

Can I request a custom design?

Yes, WOMO Lighting offers customization services for select products. If you're interested in customizing a lighting fixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.
Do you offer discounts for bulk or trade orders?

Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: contact@womolighting.co.uk
What specific customized services can you provide？

Yes, we can customize the length of the downrod and wire.Customization of multi-head chandeliers in different colors and shapes.Customization of fan lights with different colors of blades and lamp bodies.  

Support and Advice

How can I contact customer service?

You can reach our customer service team via email at Our Email: contact@womolighting.com. or through our online contact form. We strive to respond to all inquiries within 24–48 hours.
Do you offer live chat support?

Yes, we offer live chat support during business hours. You can find the chat icon on the bottom right corner of our website for instant assistance.